An Open Letter to Best Buy and Geek Squad: Get Your Act Together!

To the Management of Best Buy and the Geek Squad:

My daughter Ashley has been out of commission when it comes to using her HP computer — which she purchased from you along with a service contract — for the better part of 2006.

Your people have treated her rudely and with a lack of respect.

You have not honored your written word to provide a superior level of support for customers who have purchased a service contract along with their PC’s.

This type of customer is your most profitable customer, and it would behoove you to take extra special care of them, lest they go elsewhere…

And when you consider that Ashley is only 26 and averages a new computer every 2 1/2 to 3 years, that’s a lot of computers and a lot of service contracts over the years.

Multiply that by the word of mouth factor, and you will be losing MANY Ashley’s from your circle of profitable customers.

I strongly suggest you watch the following video interview with her to get her story in her own words.

She deserves better treatment than what she’s gotten from you thus far.

If, after seeing this video, you would like to get in touch with her to rectify the situation, please drop me an email at andrew at bourland dot com so I can provide you her contact information.

Thanks in advance for taking action on this.

Andrew Bourland